1. Refuse to re-make mistakes.
  2. Don't bypass concerns.
  3. Don't close your eyes and drive through yellow lights. Slow down and examine the issue.
  4. Commitments will be held to, and anything that will be missed will be communicated ASAP.
  5. We will not test in validation; a fully formed process will be transferred.
  6. Involve any required function ahead of time.
  7. Do not suddenly tell someone they need to be involved or do something.
  8. Bring proposed solutions to your problems.
  9. Transparency across all functions and team members.
  10. No complaining behind anyone's back.
  11. Use SMART goals - Specific, Measurable, Achievable, Realistic, and Time Bound.
  12. Make things happen, don't wait around.