The PLUM model is a feedback framework used to structure feedback in a constructive and actionable manner. It stands for:

  • Praise: Start by highlighting what the individual or team has done well. This serves to acknowledge and reinforce positive behavior, accomplishments, or contributions.
  • Lament: Address areas where improvement is needed or where mistakes have been made. Constructive criticism should be specific, factual, and focused on behavior or outcomes rather than personal attributes.
  • Underlying Message: Provide context or explain the rationale behind the feedback. This helps the recipient understand the importance of the feedback and how it aligns with broader goals or expectations.
  • Meaningful Suggestion: Offer practical and actionable suggestions for improvement. This could include specific steps, strategies, or resources that the individual or team can implement to address the areas identified for improvement.

By following the PLUM model, feedback providers can deliver feedback in a balanced and constructive manner, fostering growth, development, and continuous improvement.