Characteristics Communication Approaches
Supportive
  • Very attentive
  • Thoughtful & deliberate decision maker
  • Sometimes quiet or reserved
  • Uses persuasion rather than power
  • Allow time for small talk
  • Actively listen
  • Be polite & patient
  • Avoid being too direct or aggressive
  • Check for understanding
Emotive
  • Social & enthusiastic
  • Prefers informality
  • Expressive & emotional
  • Persuasive
  • Frequently laughs
  • May be unstructured
  • Be enthusiastic & less formal
  • Allow time for socializing
  • Actively listen
  • Speak generally & deemphasize details
  • Share feelings, hopes & concerns
Reflective
  • Controls emotions & thinks before speaking
  • Orderly & careful in expressing opinions
  • Precise & disciplined
  • Likes formalities
  • Often introverted
  • Likes details
  • Be on time
  • Provide details & documentation in advance
  • Give them time to make decisions
  • Be more reserved & organized
  • Less is more
Directive
  • Serious & business-like
  • Determined & opinionated
  • Frank & assertive with firm gestures
  • Likes formalities
  • Display confidence
  • Maintain good eye contact
  • Actively listen
  • Maintain formalities & stick to business, facts & figures
  • Be direct & to the point